State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Phani Akkineni
October 21, 2026
5
out of
5
rating by Phani Akkineni
"This is the first time I went to State Farm for my auto and home insurance needs and I had a great experience with the agent’s office at Babcock location.
Roy Gatitan gave me auto & home quote and setting up my insurance policies. It was very quick and easy to reach him with questions or changes to the quote.
I recommend State Farm to my friends."
Arlette Esquivel
October 15, 2026
5
out of
5
rating by Arlette Esquivel
"I had a great experience working with Mandy the insurance agent! She was very nice, helpful, and patient throughout the entire process. She took the time to answer my questions and made everything easy to understand. I truly appreciate her excellent customer service and willingness to help. I highly recommend her to anyone looking for an insurance agent!"
We responded:
"Thank you for the awesome feedback and 5 stars, Arlette!! We are so happy you had such a great experience. Mandy is amazing. She loves our customers and goes above and beyond to make sure they have options for their insurance program!
If you need us, TEAM VILLA is just a phone call away!"
Monique Campbell
October 8, 2026
5
out of
5
rating by Monique Campbell
"Mandy was absolutely amazing!!! She went above and beyond to help me find a great deal on my car insurance while still making sure I had better coverage. She was super helpful, responsive, and excited to help me save money! She made the whole process so easy. I highly recommend Mandy to anyone looking for great service and affordable insurance!"
We responded:
"We appreciate you Monique! Thank you for the trust you have placed in our team. Mandy is a professional. She really takes time to learn what matters to our customers and build customized options for their insurance plan!
Whether it’s auto insurance, home insurance, or life insurance, our team is always ready to help!"
Ally
October 8, 2026
5
out of
5
rating by Ally
"Mandy was really helpful and was able to get me a great deal for my auto policy, I will be recommending to my peers"
We responded:
"We love the glowing review Ally! THANK YOU for the great feedback. Mandy is awesome and she really works closely with our customers to find insurance solutions that make sense and are budget friendly!
Our team is fully licensed to help you with your auto insurance, home insurance, and life insurance. Give us a call with any questions and we’ll be ready to assist!"
M.I.
October 7, 2026
5
out of
5
rating by M.I.
"Mandy is amazing . She took her time and explained the policy. She answered all my questions I had and made me feel good in the decision and policy I was deciding on.
Def recommending my friends to her"
We responded:
"THANK YOU for the 5 stars and great review! Mandy is so awesome to work with. She’s knowledgeable, friendly, and so professional. We’re so happy you have trusted us with your insurance plan and look forward to working with you for many years to come!
TEAM VILLA is always available to answer any questions you may have on auto insurance, home insurance, or life insurance!"
Alyssa Alvarez
October 7, 2026
5
out of
5
rating by Alyssa Alvarez
"Mandy was extremely helpful and got us exactly what we needed! I will definitely be referring to her for anyone else that’s in search of insurance services!"
We responded:
"We appreciate you Alyssa! Thank you for the glowing review and feedback. Mandy loves working with our customers and she really takes pride in building insurance options that make sense!
Our team of licensed professionals is always ready to assist you with all of your auto, home, and life insurance needs!"
Christina Edge
October 7, 2026
5
out of
5
rating by Christina Edge
"Amanda was delightful to work through this process with! Extremely knowledgeable and helped me find better overall rates. 10/10 !"
We responded:
"Christina, we appreciate the 5 stars and the great feedback. Mandy is such a professional and really goes above and beyond to help our customers with all of their insurance needs.
Thank you for the trust you have placed in our team. We are always ready to assist you with your auto, home, and life insurance questions!"
Daniel Sandoval
October 7, 2026
5
out of
5
rating by Daniel Sandoval
"Thanks for helping me with my insurance needs"
We responded:
"Thank you for the glowing review Daniel! We appreciate the feedback and the opportunity to serve you.
We are always here to answer any of your insurance questions!"
Gabriella Cozzani
October 7, 2026
4
out of
5
rating by Gabriella Cozzani
"Michael was very helpful and informative!"
We responded:
"Thank you for the feedback Gabriella! Our team is always ready to assist you with all of your insurance needs. Whether it’s auto, home, or life insurance, TEAM VILLA has you covered!"
Louis M. Sauceda III
September 21, 2026
5
out of
5
rating by Louis M. Sauceda III
"Danie was amazing and very knowledgeable when I had questions. Shes definitely someone I will be referring family and friends to for insurance needs. Thanks Danie!!"
We responded:
"Thank you so much for the awesome feedback Louis! We sincerely appreciate the trust you have place in our team to take care of all your insurance needs. Danielle is great and she really cares about our customers!
Whether it’s auto insurance, home insurance, or life insurance, TEAM VILLA is always ready and happy to assist you!"
jroe04gto
September 18, 2026
5
out of
5
rating by jroe04gto
"My overall experience with this entire team has been the best I've ever experienced. Michael helped me from start to finish(and even after) and made everything simple for me. Life insurance and Auto insurance was a breeze with Michael. Very well explained, and the attention to detail was phenomenal. Thanks again Michael!"
We responded:
"We sincerely appreciate the feedback and the kind words!! Our team of professionals truly goes above and beyond to make sure our customers are well taken care of! Michael is great and we are thrilled you’ve had such an awesome experience!
If you need us, TEAM VILLA is always ready to assist you with any insurance questions you may have!"
Adelaide Heck
September 16, 2026
5
out of
5
rating by Adelaide Heck
"Danielle was super helpful with getting my partner and I car insurance! She seems very knowledgeable and explained everything so well that I was able to understand the ins and outs of my policy even over text (I usually barely understand it at all)! She was quick to respond and was happy to answer all of my many questions. I’m also super happy with my coverage and with what I’m paying for it! And I actually feel like I understand what I’m covered for and why! I don’t normally write reviews but she deserves a five star! thanks Danielle for your hard work ☺️"
We responded:
"We love hearing the awesome feedback Adelaide! THANK YOU for the trust you have place in our team. Danielle is great. She truly cares about making sure our customers have the right insurance protection for all of their needs!"
Frank Jackel
September 8, 2026
5
out of
5
rating by Frank Jackel
"Kim has always promptly answered
any questions or concerns about my policy. She has helped me with any changes that I might need to make sure that I have adequate coverage. I look forward to working with her with all my insurance needs in the future. A definite 5 star member of your team."
We responded:
"Thank you for the 5 stars Frank!! We are so happy you’ve had such wonderful experiences with our team. Kim is the best! She’s professional, knowledgeable, and really cares about our customers.
If you need assistance with your auto insurance, home insurance, or life insurance, TEAM VILLA is always happy and ready to help!"
lilly herrera
August 31, 2026
5
out of
5
rating by lilly herrera
"Roy!! What an amazing agent 👏👏
If your looking for insurance call "Roy, from state farm" ❤️💯🧿✨"
We responded:
"Thank you Lilly! We appreciate the 5 stars and the great feedback. Roy is awesome. He truly cares about our customers and always goes above and beyond for our customers!
If you need us, TEAM VILLA is just a phone call away."
Maryanna Gonzales
August 26, 2026
5
out of
5
rating by Maryanna Gonzales
"Lorraine was an absolute pleasure to work with!! Her knowledge and expertise made the process easy to understand. I had never had an agent sit down and explain exactly what I was signing up for and the details and risks. HIGHLY RECOMMEND!!!!"
We responded:
"We appreciate your feedback and the glowing review!! Lorraine is exceptional and she loves working with our customers to build insurance plans that fit individual needs while keeping their budget in mind. We are so happy you had a great experience!
If you need anything else, please call on us! Our team is happy to take care of you.
Lorena Villa State Farm Agent - San Antonio, Texas."
kenneth mcinnerney
August 25, 2026
5
out of
5
rating by kenneth mcinnerney
"Michael was great and went over a lot of important options with me. 5 stars all around for him and his services."
We responded:
"Thank you so much for the wonderful feedback and 5 stars!! Michael is great and he goes above and beyond to make sure our customers have options for the insurance plan.
If you have questions or need assistance with your auto insurance, home insurance, or life insurance, TEAM VILLA is just a phone call away!"
Ernesto Escobedo
August 21, 2026
5
out of
5
rating by Ernesto Escobedo
"Agent Roy has been great to work with regarding my home and vehicle insurance. Excellent customer service, always timely and professional service. Highly recommended. Thank you."
We responded:
"We appreciate the glowing review and kind words Ernesto! Thank you for trusting our team to take care of your auto and home insurance. Roy is a professional and truly cares about our customers!
If you need us, TEAM VILLA is just a phone call away!"
Lisa Samuelson
August 20, 2026
5
out of
5
rating by Lisa Samuelson
"Thank you for your help, Danielle! The process to switch my insurance from another state to TX was easy and quick. The cost was about what I expected too. Warm, friendly and thorough…I appreciate you so very much!"
We responded:
"Thank you for the awesome review Lisa! Danielle is exceptional! She has a heart for helping our customers and really takes pride in making sure they are taken care of. We’re so happy you had such a great experience!
If you have any questions or need assistance with your auto insurance, home insurance, or life insurance, TEAM VILLA is just a phone call away!"
Jailene Porcayo
August 17, 2026
5
out of
5
rating by Jailene Porcayo
"I had an excellent experience working with Roy! He was professional, knowledgeable, and went above and beyond to make sure I fully understood my coverage options. He made the entire process smooth and stress-free. I truly appreciate his patience and dedication — I highly recommend Roy to anyone looking for an insurance quote."
We responded:
"THANK YOU so much Jailene!! Roy is outstanding and he takes great pride in customizing insurance plans for all our customers. We’re thrilled you had such a positive experience
If you need us, TEAM VILLA is just a phone call away.
Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Rogelio Gaitan
August 17, 2026
5
out of
5
rating by Rogelio Gaitan
"Definitely ask for Roy here at the agency! 10/10 customer service and he saved me a bunch of money!"
We responded:
"We appreciate your feedback and the awesome review!! Roy is great and he really takes care of our customers. We’re happy to learn you’ve had such a wonderful experience and found great coverage at an awesome price!"
Fatima Mustafa
August 17, 2026
5
out of
5
rating by Fatima Mustafa
"Always ready to help. Great customer service. Responds very quickly and knowledgeable. Every one at Lorina’s office is outstanding. I got the pleasure to work with Danielle, Lucy and someone I forgot now. They are all amazing."
We responded:
"THANK YOU Fatima! We really appreciate the kind words and the glowing review. We love our customers and always take great pride in making sure they are taken care of!
If you need us, TEAM VILLA is just a phone call away!"
Evelyn Cuellar
August 15, 2026
5
out of
5
rating by Evelyn Cuellar
"Dani is amazing! She’s always so friendly, helpful, and professional. She makes everything super easy to understand and is always willing to answer any questions. Definitely recommend working with her!"
We responded:
"THANK YOU Evelyn! Danielle is awesome. She works really hard to make sure our customers are well taken care of and their insurance plan stays up to date.
We appreciate the trust you’ve place in our agency. If you need us, TEAM VILLA is just a phone call away!"
Jennifer McInnerney
August 14, 2026
5
out of
5
rating by Jennifer McInnerney
"Mike was great to work with! He was friendly, helpful, and made getting my insurance quote quick and easy."
We responded:
"Thank you for the great review Jennifer! Michael is great and he really goes the extra mile for our customers. We’re happy you’ve had such a good experience with our agency!"
Natalie Castro
August 14, 2026
5
out of
5
rating by Natalie Castro
"Kim Jackle was very helpful and responsive in updating my renter’s insurance. She provided a temp form and said she would email the new declaration in a week and followed through. Great customer service."
We responded:
"THANK YOU for the awesome review and great feedback Natalie! Kim is the best. She’s been with our agency since Day 1 and always goes above and beyond for our customers!
We’re happy to learn you’ve had such a good experience with our team! If you need us, TEAM VILLA is just a phone call away!"
John Olguin
August 12, 2026
5
out of
5
rating by John Olguin
"Go see or ask for Roy! He was able to get my insurance lowered and help me afford my brand new truck! Highly recommend!"
We responded:
"THANK YOU John! We appreciate your feedback and glowing review!! Roy is great. He is so professional and really goes the extra mile to work with our customers and makes sure they are properly covered.
Congrats on the new truck! Bring it by sometime so we can check it out!! "