State Farm® Insurance Agent Lorena Villa

"Roy was very helpful and informative throughout the process, 10/10 customer service"

"I had an excellent experience working with Roy! He was professional, knowledgeable, and went above and beyond to make sure I fully understood my coverage options. He made the entire process smooth and stress-free. I truly appreciate his patience and dedication — I highly recommend Roy to anyone looking for an insurance quote."

"Their customer service is responsive and helpful, and the claims process was quick and hassle-free. The coverage options are comprehensive and reasonably priced. I’d definitely recommend them to anyone looking for reliable insurance. Special shoutout to Roy!"

"Great hospitality. Answered all my questions, and gave me the best protection I needed for my vehicles and home. My agent Oscar De Luna was very knowledgeable and professional. Recommend 10/10"

"I recently encountered an issue with my State Farm app not syncing to reflect the latest vehicle addition to my policy. The problem stemmed from the new vehicle not being created under our existing policy, which caused a frustrating disconnect over the course of a couple of weeks. Danielle stepped in and immediately took ownership of the situation. She explored every possible avenue to troubleshoot the issue and even connected me with tech support to ensure it was properly addressed. Throughout the process, she reassured me that I could reach out to her if things remained unresolved. What truly impressed me was her follow-through: when tech support messaged her with the next steps, Danielle promptly contacted me to let me know everything had been taken care of — all within an hour! Her professionalism, helpfulness, and unwavering commitment to resolving a problem that wasn’t even hers to fix left a lasting impression. Danielle, thank you so much for your dedication and support. Your efforts made a real difference, and I’m incredibly grateful!"

"Oscar De Luna provided me with great customer service. He helped me bundle my renters and auto insurance for a affordable rate. He broke down every detal to make sure i knew exactly what i was paying for. Highly recommended"

"Excellent, promptly and effective. Very attentive to my needs"

"Danielle and Yanet were very kind and helpful, they were patient and attentive. Great service I appreciate their help so much"

"Yanet was very helpful, friendly, kind, caring, and thorough. She explained to me about all of the circumstances I might face and how the different coverages could help me. She respected my ultimate decision and left me very happy with my choice. I am looking forward to working with her in the future and I really do feel like I'm in good hands. Thank you Yanet!"

"This Amazing Agent help made one of my first experiences of adulthood simple and fun made, amazing guidance. 10/10"

"They are very helpful in resolving issues I may have!! I love that you can text instead of calling them, about anything. It's extremely convenient for me because I don't have the time to call most of the time! I appreciate you all. Have a blessed day!"

"Kim assisted me with all my needs and was able to send me an email immediately after we concluded our business."

"Great service and Bee was able to beat several quotes I received from other insurance companies."

"Bee was very helpful and was able to find the right plan for my car and home insurance. Would highly recommend!"

"Ms. Selina reached out to out to my three concerns, my billing amount up to my premium renewal date, letting me know Tyler is gonna reach out again Monday to see who’s my attorney, and lastly my repair shop and rental for my truck. It’s a great team."

"Danielle has been fantastic as I relocated to San Antonio. She is pleasant and thorough. Her communication is excellent. Thanks for your help!"

"Thank you Mrs Daniella for all the information that I need to keep my policy up to date"

"Danielle was so kind and professional Answered all our questions and help set our plan up fast. Such a nice office. Definitely recommend!"

"I've been putting off swapping providers for a car that is not using statefarm. I called in today and spoke with Salina and I think the whole process took a whole 10 minutes barely. She had my account pulled up instantly and the whole process was seamless. Everyone there is so helpful and professional! It's almost a shame we don't have to call our insurance company often :)."

"Their location was clean and very organized. The customer service was what I which every business had. They were all so welcoming and nice. They looked like they enjoyed their job."

"I called Lorena Villa State Farm insurance to go over my home and auto policy before renewal. I spoke to Salina who was very helpful and informative in addressing my concerns. Her listening skills and patience demonstrate her effectiveness to expedite the policy holder's concerns. She is an asset to Lorena Villa State Farm insurance."

"She’s great! Quick and easy to contact if I have any issues!!"

"I had a great experience working with Melissa G at State Farm! She helped me get both car and health insurance and was incredibly knowledgeable, patient, and easy to work with. She took the time to explain all my options and found me excellent coverage at a price that saved me a lot of money. I really appreciated how smooth and stress-free the whole process was. Highly recommend Melissa if you're looking for someone who genuinely cares and gets the job done right!"

"Great experience with Danielle this morning! She took her time to review and clarify my policy. Thank you!"

"Amazing customer service! The amount of skills and compassion these women have for what they do is out of this world. Thank you for all of your hard work. I love my agent VILLA! ❤️❤️"