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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victoria Gallus

August 14, 2025

5  out of  5
rating by Victoria Gallus
"Their location was clean and very organized. The customer service was what I which every business had. They were all so welcoming and nice. They looked like they enjoyed their job."
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DTG

August 12, 2025

5  out of  5
rating by DTG
"I called Lorena Villa State Farm insurance to go over my home and auto policy before renewal. I spoke to Salina who was very helpful and informative in addressing my concerns. Her listening skills and patience demonstrate her effectiveness to expedite the policy holder's concerns. She is an asset to Lorena Villa State Farm insurance."
We responded:
"Thank you so much for your kind words and for choosing our agency. We love your 5 star review!! Salina is amazing. She truly takes care of our customers and goes the extra mile. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Breyana Burke

August 5, 2025

5  out of  5
rating by Breyana Burke
"She’s great! Quick and easy to contact if I have any issues!!"
We responded:
"Thank you for the 5 stars!! We’re thrilled to learn you had such a great experience. If you need us, TEAM VILLA is just a phone call away. 😃 Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Christopher Vinton

August 4, 2025

5  out of  5
rating by Christopher Vinton
"I had a great experience working with Melissa G at State Farm! She helped me get both car and health insurance and was incredibly knowledgeable, patient, and easy to work with. She took the time to explain all my options and found me excellent coverage at a price that saved me a lot of money. I really appreciated how smooth and stress-free the whole process was. Highly recommend Melissa if you're looking for someone who genuinely cares and gets the job done right!"
We responded:
"Wow Christopher, THANK YOU for the awesome review and feedback!! Melissa is a true professional. She really cares about our customers and goes the extra mile to make sure they are well protected. We are so happy you chose our agency and so excited to work with you for many years to come! If you need us, TEAM VILLA is just a phone call away!! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Daria Flores

July 30, 2025

5  out of  5
rating by Daria Flores
"Great experience with Danielle this morning! She took her time to review and clarify my policy. Thank you!"
We responded:
"We appreciate the glowing review Daria! Danielle is fantastic and she takes so much pride in working with our customers. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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D Monroe

July 28, 2025

5  out of  5
rating by D Monroe
"Amazing customer service! The amount of skills and compassion these women have for what they do is out of this world. Thank you for all of your hard work. I love my agent VILLA! ❤️❤️"
We responded:
"We are so humbled by your review and feedback! THANK YOU!!! Thank you for trusting us to take care of you. It means the world!! If you need us, we are just a phone call away!! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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nina love

July 28, 2025

5  out of  5
rating by nina love
"This office had splendid customer service.I worked with a women not sure what her name was it might have been Salina Poole, and might I say she was fantastic no complaints on my end. The office is also very clean and a magical place to be at to get insurance. Duces✌️"
We responded:
"We appreciate the feedback Nina!! Thank you for your kind words!!! We love you back! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Resean Smith

July 23, 2025

5  out of  5
rating by Resean Smith
"Mrs Yanet Gonzalez was a huge help on getting the coverage I needed 👏 🙌"
We responded:
"Thank you so much for the amazing review Resean! Yanet is so great and she really goes the extra mile to make sure our customers have options that meet their needs and budget. We look forward to working with you for many years to come and are always here for you! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Samantha Abundes

July 18, 2025

5  out of  5
rating by Samantha Abundes
"Melissa was such a pleasure to work with! I had been overpaying on my policy at a different company for years. I kept avoiding my search to find a more affordable policy as it always seems like such a long, tedious process to just get a simple quote. Melissa made the process so smooth and seamless! She kindly asked a couple of questions, and quickly provided me with multiple options that could fit my budget and it was exactly what I was looking for. I'm glad I finally reached out elsewhere, and grateful for Melissa's professionalism and kindness!"
We responded:
"Samantha, we sincerely appreciate you and so happy to learn you had such a great experience. Melissa is just great and she really cares about what our customers need! Thank you for trusting our team to protect you. If you need us, TEAM VILLA is just a phone call away!! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Barbara Crockett

July 17, 2025

5  out of  5
rating by Barbara Crockett
"I want to express my heartfelt gratitude to Kim for her incredible support for my husband during a difficult time. After the passing of his mother, he needed to cancel her homeowners and auto insurance policies and transfer them to his name, but he was unsure how to navigate the process. Thanks to Kim's expertise, everything went smoothly and without hassle. My husband, Lawrence H. Crockett Jr., has been singing her praises ever since. While my husband was understandably frustrated, Kim handled the situation with such grace and understanding, ensuring that everything was taken care of. I will wholeheartedly recommend Kim at State Farm to all my family and friends. Just like a good neighbor, Kim was there for us. Thank you, Kim, for your remarkable assistance! Forever grateful, Lawrence and Barbara Crockett"
We responded:
"Barbara, we are so sorry for your loss. Thank you for the trust you have placed in us. Kim is simply the best and we are so glad she was able to help solve this for you and your family. Please know we are always here for you and happy to help! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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luis garcia

July 15, 2025

5  out of  5
rating by luis garcia
"Bee was very knowledgeable and up front about my coverage. I highly recommend her professionalism!, and the rates were incredible compared to other agencies!"
We responded:
"Luis, we love the glowing review. Thank you for the awesome feedback. B is fantastic and she takes great pride in helping our customers. We are happy you are part of our agency and look forward to working with you for many years to come! If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Timmy Smith

July 15, 2025

5  out of  5
rating by Timmy Smith
"Firstly, let it be known that I rarely write reviews, but I felt compelled to do so in this instance. Recently I was shopping around for home owners insurance. Rates have more than tripled since I bought my home four years ago. A sickeningly development, when you live on a fixed income as I do. Inflation it would appear, is the main culprit. During my search for more equitable insurance coverage I came across a remarkable young lady named Melissa. She was kind, helpful and very empathetic towards my situation. She let me prattle on and generally express my poor attitude towards the insurance industry as a whole but specifically on homeowners insurance in particular. I hope I didn’t discourage her from her chosen profession with my belittling remarks, born from decades of frustration. Surprisingly, she was a good sport about everything and was able to help me out and answer all my questions in a cordial manner with a hint of humor, which I like. She struck me as a very authentic person. So Melissa I hope this honest and heartfelt review in someway makes up for the difficulties that my cynical personality brings. Your parents must be very proud of you as you were obviously raised to respect your elders. Keep up the good work and Thank you for listening to an old man."
We responded:
"Mr. Smith, we are incredibly grateful for the trust and confidence you have placed in our agency. Melissa is superb! She goes the extra mile to make sure our customers are taken care and provides options that make sense and meet your needs. We are thrilled you have chosen us and look forward to working with you for many years to come! If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Alex Ace

July 11, 2025

5  out of  5
rating by Alex Ace
"Yanet provided easy to understand optiona for what I expected to be complex and expensive for the varying insurance needs in many aspects of my life. She was able to provide me with auto, life, health and home policy options based on strictly factual conditions with no pushy sales coercion - which for me, is quite invaluable when it comes to these important life issues - felt comfortable discussing what my coverage needs are and was glad she provided me with acceptable solutions that grant peace of mind. Highly appreciated and highly recommended."
We responded:
"We appreciate the wonderful review and feedback. Yanet is awesome and she always goes above and beyond to provide options that make sense for our customers. Thank you for choosing our office. We are honored to be your insurance agency of choice. If you need us, TEAM VILLA is just a phone call away. "
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Lyn Nye

July 11, 2025

5  out of  5
rating by Lyn Nye
"Danielle at State Farm is the sweetest and most patient young lady. She was extraordinarily helpful in answering all of my questions. And there were a lot and what she didn’t know she was willing to tell me and got me in contact with someone who could answer the questions I couldn’t ask more from an insurance agency."
We responded:
"THANK YOU Lyn!! We are so happy you had such a great experience with Danielle. She is absolutely the best!! TEAM VILLA is always here for you! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Dana Rasche

July 10, 2025

5  out of  5
rating by Dana Rasche
"Danielle was incredibly kind, helpful, and informative throughout the entire process. She took the time to explain everything clearly and made sure I felt confident in my choices. I truly appreciate her patience and professionalism. Highly recommend her!"
We responded:
"Dana, you are so kind!! Thank you! We love your glowing review. Danielle is outstanding and she loves working with our customers!! If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Ruth Arevalo

July 9, 2025

5  out of  5
rating by Ruth Arevalo
"Working with Melissa at the Villa Agency was a great experience. She was friendly, knowledgeable, and took the time to really understand what I needed. Melissa explained everything clearly and made the process of getting a quote and understanding my options feel simple and stress-free. She was easy to talk to, quick to respond, and made sure I felt comfortable every step of the way. It’s clear she genuinely cares about her clients. I highly recommend reaching out to Melissa if you’re looking for someone who’s professional, helpful, and truly goes the extra mile."
We responded:
"THANK YOU Ruth! Melissa is so great. She truly cares about our customers and goes the extra mile to take care of them. We are so happy you had such a great experience. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Samantha Vasquez

July 9, 2025

5  out of  5
rating by Samantha Vasquez
"Huge thank you to Melissa Gonzalez, she was very helpful, very professional and over all made my experience a very good one! She’s amazing!"
We responded:
"Thank you the awesome review! Melissa is so great and she takes great pride working with our customers. We are so happy to learn you had such a good experience with our agency. If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agency- San Antonio, Texas."
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Heather

July 8, 2025

5  out of  5
rating by Heather
"Yanet Was Amazing.! She Helped Get What I Needed. Very Sweet. :)"
We responded:
"Thank you for the 5 stars!! Yanet is wonderful!! She really cares for our customers and goes above and beyond for them. If you need us, TEAM VILLA is a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Maria Arellano

July 8, 2025

5  out of  5
rating by Maria Arellano
"Yanet Was Very Sweet. Helped Me Get What I Was Looking For & Explained To Me Everything In Details. Thank You Yanet.!!!"
We responded:
"Thank you Maria. Yanet is so great and she genuinely cares about our customers. We’re so happy you had such a good experience with our team. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Tiffany Triana

July 8, 2025

5  out of  5
rating by Tiffany Triana
"Danielle is so great at her job and we appreciate her expertise!!!"
We responded:
"Thank you for the glowing review Tiffany! We’re so happy you’ve had such an awesome experience. If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Abdul Hameed

July 3, 2025

5  out of  5
rating by Abdul Hameed
"She is really good yanet give her a promotion"
We responded:
"Thank you for the 5 stars review Abdul! Yanet is so great and she always goes above and beyond for our customers. If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Mary Tobar

July 1, 2025

5  out of  5
rating by Mary Tobar
"Lorena’s office is great. Selena is the best . Love them dearly. Thank you for helping our family ."
We responded:
"Thank you Mary! Salina is so awesome!!! We appreciate the trust and confidence you’ve placed in our team. If you need us, TEAM VILLA is just phone call away. Lorena Villa State Farm Insurance Agency- San Antonio, Texas."
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William Miller

June 26, 2025

5  out of  5
rating by William Miller
"Lorena Villa is the most prepared person at what she does. She explained everything in layman terms and made it easy for us to understand. I would highly recommend her agency for all insurance needs."
We responded:
"Thank you William!! We are so happy you’ve had such a great experience with our agency. TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
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Giovanni Luna

June 26, 2025

5  out of  5
rating by Giovanni Luna
"Danielle was super patient with me and explained everything in great detail about coverage. Very helpful and thankful to have her help me."
We responded:
"THANK YOU Giovanni!! Danielle is such a gem. She takes great pride in helping our customers and is always going the extra mile! If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
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Madlyn

June 23, 2025

5  out of  5
rating by Madlyn
"I spoke to Yanette today, she helped me with transferring my Insurance for my vehicle as well as renters insurance to our new location. She is pleasant and efficient. Certainly appreciated it, one less thing that was taken care of."
We responded:
"Thank you for the 5 stars Madlyn!! We are so happy to learn that Yanet took great care of you. We are thrilled to have you as part of our agency! If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."